If borrowers have not requested repayment of the bonuses to which they are entitled within three months of the sale proceeds being cleared, the institution will notify them of these bonuses, if they are equal to or greater than 15 euros, by prepaid letter sent in accordance with the rules of confidentiality. The cost of postage is borne by the borrower and is deducted from the amount of the bonus when the loan is repaid.
The sums from the bonuses are kept on deposit until the rightful claimants make a claim or, in the absence of a claim, for a period of two years from the date of the sale. On expiry of this period, these sums are definitively acquired by the establishment, unless an exceptional dispensation is granted by the Guidance and Supervisory Board.