The intermediary in banking and payment services shall present to the customer, including the potential customer, the essential characteristics of the service, transaction or contract proposed.
Where the agreement relates to a credit transaction, the intermediary must also draw the customer’s attention, including the potential customer’s attention, to the consequences that taking out the agreement could have on the customer’s financial situation and, where applicable, on the assets provided as collateral.
The intermediary shall adapt the content and form of these explanations to the level of knowledge and experience of the customer or potential customer.