Subsection 1: Scope and tasks

The users’ commission referred to in the second paragraph of article L. 1112-3 is set up in each public or private health establishment and in the health cooperation groupings authorised to carry out the tasks of a health establishment.

I.-The Commission ensures that users’ rights are respected and facilitates their procedures. To this end, all complaints and claims addressed to the health care institution by users or their relatives, as well as the responses given to them by the institution’s managers, are made available to the members of the Commission, in accordance with the procedures defined by the institution’s internal regulations. Under the conditions laid down in articles R….