Subsection 1: Relationship between the payment service provider and the payment service user

I. – The payment service provider issuing a payment instrument must ensure that personalised security data as defined in Article L. 133-4 is not accessible to persons other than the Payment Service User authorised to use the instrument. The payment service provider shall refrain from sending any unsolicited payment instrument, except where a payment instrument already given to the payment service user needs to be replaced. II. – The payment…

As soon as he receives a payment instrument, the Payment Service User shall take all reasonable steps to safeguard the security of his personalised security data. He shall use the payment instrument in accordance with the conditions governing its issue and use, which must be objective, non-discriminatory and proportionate.

I. – When the Payment Service User becomes aware of the loss, theft, misappropriation or any unauthorised use of his payment instrument or the data linked to it, he shall inform his payment service provider or the entity designated by the latter without delay so that the instrument can be blocked. II. – Where payment is made by means of a payment card issued by a credit institution, an institution…