Article L316-1 of the French Monetary and Financial Code
November 8, 2023
All consumers have the right to have recourse free of charge to a mediator under the conditions laid down in Chapter II of Title I of Book VI of the Consumer Code with a view to resolving a dispute between them and a credit institution, finance company, electronic money institution, payment institution or account information service provider relating to the services provided and the performance of contracts concluded under this…
