Section 4: Contractual obligations of training providers and holders of the personal training account

The Caisse des dépôts et consignations defines the commitments entered into by the holders of the personal training account and the service providers mentioned in article L. 6351-1 in the general conditions of use of the dematerialised service mentioned in article L. 6323-9.

When the Caisse des dépôts et consignations finds that one of the service providers mentioned in article L. 6351-1 has failed to meet the commitments it has entered into, it may, depending on the nature of the failure, issue a warning, refuse payment of services, demand reimbursement of sums it has unduly paid and temporarily suspend its listing on the dematerialised service mentioned in article L. 6323-9. These measures, which…

When the Caisse des dépôts et consignations finds that the holder of a personal training account has failed to honour the commitments he has entered into, it may, depending on the nature of the failure, temporarily suspend the payment of training from which he is benefiting or from which he is applying to benefit. These measures, proportionate to the breaches observed, are taken following an adversarial procedure and in accordance…

When the Caisse des dépôts et consignations finds that a service provider referred to in Article L. 6351-1 has failed to honour the commitments it has made in a way that is likely to seriously harm public interests, it may temporarily suspend payment to the service provider and its listing on the dematerialised service. These measures take immediate effect and may be maintained until the end of the adversarial procedure…