Any person wishing to obtain the information provided for in the previous article shall submit a request by post to the address mentioned in 6° of article R. 513-10-5 or by fax or electronically to the contact details mentioned in 9° of the same article, specifying in particular the name of the product, its brand and, where applicable, its colour.
The manufacturer or the person responsible for placing the product on the market must respond to this request within three weeks of receipt. It keeps all requests and responses for a period of five years.