The pharmaceutical record is closed by the Conseil national de l’ordre des pharmaciens when the holder so requests under the conditions set out in article R. 1111-20-6.
When the Conseil national de l’ordre des pharmaciens observes a situation or an event revealing a serious technical malfunction or fraudulent use of the pharmaceutical record which it cannot correct, or when it observes that a record which has been open for more than three years does not contain any of the data provided for in c of I of article R. 1111-20-2, it may automatically suspend access to the record in the interests of the holder concerned. It shall inform the holder in accordance with the procedures set out in I of article R. 1111-20-1 and, in the absence of any objection from the holder within six weeks of this information being provided, shall automatically close the pharmaceutical record.
When the beneficiary of health insurance is an unemancipated minor or an adult subject to a legal protection measure with representation relating to the person, the information provided for in the previous paragraph is sent to the legal representative or the person responsible for exercising the measure, who may object to the file being closed.
Closure of the file results in the deletion of the data and traces contained therein.
After closure of the pharmaceutical file, the Conseil national de l’ordre des pharmaciens retains, for a period of ten years from notification that the closure has been taken into account, the data relating to the identity of the beneficiary, his contact details, where applicable those relating to his legal representative or the person responsible for implementing a legal protection measure, as well as the trace of the closure. This record, which is kept in conditions that protect the confidentiality of the data, is intended to ensure compliance with the decision to close the file.
Beneficiaries of health insurance whose pharmaceutical record has been closed may at any time request the creation of a new pharmaceutical record from the Conseil national de l’ordre des pharmaciens.