Section 5: Obligations of the parties with regard to payment instruments

Where a payment service user has used the means made available to him by his payment service provider in accordance with II of Article L. 133-15 to inform him of the loss, theft or misappropriation of his payment instrument, the payment service provider shall provide the customer, at the latter’s request and for a period of eighteen months from the date on which the customer informed the payment service provider,…