Section 3: Rules of good conduct

Banking and payment services intermediaries must behave honestly, fairly, transparently and professionally, taking into account the rights and interests of customers, including potential customers. Banking and payment services intermediaries are required to comply with rules of good conduct laid down by decree in the Conseil d’Etat depending on the nature of the activity they carry out. These rules include obligations towards their customers to ensure that they are properly informed…

Before entering into a banking transaction or payment service, the intermediary referred to in Article L. 519-1 must provide the customer with information relating in particular to his identity, his registration in the file referred to in Article L. 546-1 and, where applicable, the existence of financial and economic links with one or more credit institutions, finance companies, payment or electronic money institutions that provide payment services, intermediaries in participative…

When banking and payment services intermediaries engage in canvassing activities within the meaning of Articles L. 341-1 and L. 341-2, they are subject to the provisions of this section and to Article L. 341-10, 5° to 7° of Article L. 341-12, Articles L. 341-13, L. 341-16, L. 341-17 and L. 353-1 to L. 353-5.

Any natural person or legal entity that assists, in any capacity whatsoever and in any manner whatsoever, directly or indirectly, in obtaining or granting a loan of money, is prohibited from receiving any sum representing a deposit, commission, research costs, enquiries, preparation of the file or mediation of any kind, prior to the actual payment of the funds loaned. It is also forbidden, before the funds and the copy of…

By way of derogation from article L. 519-6 and as part of the provision of an independent advisory service within the meaning of article L. 519-1-1, intermediaries in banking and payment services may receive remuneration from their customers.