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Article L623-14 of the French Consumer Code

Where the identity and number of the consumers harmed are known and where these consumers have suffered harm of the same amount, of an identical amount per service provided or of an identical amount by reference to a period or duration, the court, after ruling on the trader’s liability, may order the trader to compensate them directly and individually, within a period and in accordance with procedures which it shall…

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Article L623-15 of the French Consumer Code

Prior to its enforcement by the trader and in accordance with the procedures and within the period set by the judge, the decision referred to in article L. 623-14, when it is no longer subject to ordinary appeal or to an appeal to the Supreme Court, shall be the subject of individual information measures for the consumers concerned, at the trader’s expense, to enable them to agree to be compensated…

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Article L623-16 of the French Consumer Code

In the event of non-performance by the trader, in respect of consumers who have accepted compensation, of the decision given within the time limit set, Articles L. 623-19 and L. 623-20 are applicable and acceptance of compensation under the terms of the decision constitutes a mandate for the purposes of compensation in favour of the association.

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