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French Consumer Code

Article liminaire of the French Consumer Code

For the purposes of this code, the following definitions shall apply: 1° Consumer: any natural person who is acting for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity; 2° Non-professional: any legal person who is not acting for professional purposes; >Professional: any natural person who is not acting for professional purposes; Professional: any natural person who is acting for professional purposes…

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Article L111-1 of the French Consumer Code

Before the consumer is bound by a contract for pecuniary interest, the trader shall communicate to the consumer, in a legible and comprehensible manner, the following information: 1° The essential characteristics of the good or service, as well as those of the digital service or digital content, taking into account their nature and the communication medium used, and in particular the functionalities, compatibility and interoperability of the good incorporating digital…

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Article L111-2 of the French Consumer Code

In addition to the information provided for in article L. 111-1, any trader, prior to the conclusion of a contract for the provision of services and, where there is no written contract, prior to the performance of the service, shall make available to the consumer or communicate to him, in a legible and comprehensible manner, additional information relating to his contact details, his service provision activity and the other contractual…

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Article L111-3 of the French Consumer Code

The provisions of articles L. 111-1 and L. 111-2 shall apply without prejudice to special consumer information provisions specific to certain activities. The provisions of Article L. 111-2 do not apply to the services referred to in Books I to III and Title V of Book V of the Monetary and Financial Code, or to transactions carried out by companies governed by the Insurance Code, by the supplementary occupational pension…

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Article L111-4 of the French Consumer Code

The manufacturer or importer of movable goods shall inform the professional seller of the availability or non-availability of spare parts essential for the use of the goods concerned and, where applicable, of the period during which or the date until which such parts are available on the market. For electrical and electronic equipment and furnishings, where this information is not provided to the professional vendor, the spare parts essential for…

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Article L111-4-1 of the French Consumer Code

I. – Manufacturers and importers of motorised DIY and gardening tools, sports and leisure articles, including bicycles, electrically assisted bicycles and motorised personal mobility devices ensure, for a list of products set by regulation, the availability of spare parts for these products during the marketing period of the model concerned as well as for a minimum additional period after the date on which the last unit of this model is…

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Article L111-6 of the French Consumer Code

The producer of goods with digital components shall inform the professional vendor of the period during which software updates provided by the producer remain compatible with the functionalities of the goods. The seller shall make this information available to the consumer. The producer shall inform the consumer, in a legible and comprehensible manner, of the essential characteristics of each update to the digital elements of the good, in particular the…

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Article L111-7 of the French Consumer Code

I.-An operator of an online platform is any natural or legal person offering, on a professional basis, whether remunerated or not, an online public communication service based on: 1° The classification or referencing, by means of computer algorithms, of content, goods or services offered or placed online by third parties; 2° Or the bringing together of several parties with a view to the sale of a good, the provision of…

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Article L111-7-1 of the French Consumer Code

Operators of online platforms whose activity exceeds a threshold number of connections defined by decree shall draw up and disseminate to consumers best practices aimed at reinforcing the obligations of clarity, transparency and fairness referred to in Article L. 111-7. The competent administrative authority may carry out investigations under the conditions provided for in article L. 511-6 in order to evaluate and compare the practices of the online platform operators…

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