The mediation of consumer disputes referred to in 5° of Article L. 611-1 meets the following requirements: 1° It is easily accessible by electronic means or by ordinary mail to all parties, consumer or professional; 2° It is free of charge for the consumer with the exception of the costs set out in 3° and 4°; 3° The parties have the option, at their own expense, to be represented by…
Upon receipt of the documents on which the consumer’s request is based, the Consumer Mediator notifies the parties by electronic means or by simple post of his referral. This notification reminds the parties that they may withdraw from the process at any time.
The mediator, in informing the parties of the solution he proposes, reminds them, by simple letter or by electronic means:1° That they are free to accept or refuse his proposed solution;2° That participation in mediation does not exclude the possibility of recourse to a court;3° That the solution may differ from the decision that would be handed down by a judge.The mediator also specifies the legal effects of accepting the…
The outcome of the mediation shall take place, at the latest, within ninety days of the date of the notification referred to in Article R. 612-2. The mediator may extend this period at any time in the event of a complex dispute. He will notify the parties immediately. .
The Consumer Mediator shall inform the parties without delay of the occurrence of any circumstance likely to affect his independence or impartiality or likely to create a conflict of interest, and of their right to object to the continuation of his mission. If one of the parties consequently refuses to continue the mediation, the mediator’s assignment is terminated. Where the mediator is a legal entity, the natural person responsible for…
The collegiate body that appoints mediators covered by the provisions of article L. 613-2 is made up equally of at least two representatives of approved consumer associations and at least two representatives of the trader. The approved consumer associations that participate in the appointment of these mediators may not be members of the Commission d’évaluation et de contrôle de la médiation de la consommation.
The website of the Consumer Ombudsman referred to in article L. 614-1 includes the following information: 1° The postal and electronic addresses of the mediator; 2° A mention of his or her inclusion on the list of mediators drawn up in accordance with article L. 615-1 ; 3° The decision appointing him/her and the duration of his/her term of office; 4° His/her qualifications or professional background; 5° His/her membership, where…
The ombudsman shall also make available to the public on his website or communicate on request his annual activity report including the following information:1° The number of disputes referred to him and their subject matter;2° The issues most frequently encountered in the disputes referred to him and his recommendations for avoiding them;3° The proportion of disputes that he has refused to deal with and the percentage assessment of the various…
Any natural or legal person wishing to be included on the list of mediators provided for in Article L. 615-1 communique à la commission d’évaluation et de contrôle de la médiation mentionnée au même article, outre les informations mentionnées aux 3° à 9° de l’article R. 614-1 : 1° Its contact details and website address; 2° A statement of reasons justifying its appointment as consumer mediator; 3° Information on its…
Our French business lawyers are here to help.
We offer a FREE evaluation of your case.
Call us at +33 (0) 1 84 88 31 00 or send us an email.
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
Resources
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
Useful links
Our French business lawyers are here to help.
We offer a FREE evaluation of your case.
Call +33 (0) 1 84 88 31 00 or send us an email.
All information exchanged through this website will be communicated to lawyers registered with a French Bar and will remain confidential.
