Chapter VI: Consumer information and assistance

In application of article L. 616-1, the trader shall inform the consumer of the contact details of the consumer ombudsman or ombudsmen to whom he is answerable, by displaying this information in a visible and legible manner on his website, on his general terms and conditions of sale or service, on his order forms or, in the absence of such media, by any other appropriate means. It shall also include…

The website of the Commission d’évaluation et de contrôle de la médiation de la consommation includes all useful information for consumers in the event of a cross-border consumer dispute. In particular, it provides contact details for the European Consumer Centre France and details of the assistance available to consumers for the out-of-court settlement of such disputes.