Chapter III: Status of the consumer ombudsman

The Consumer Mediator shall inform the parties without delay of the occurrence of any circumstance likely to affect his independence or impartiality or likely to create a conflict of interest, and of their right to object to the continuation of his mission. If one of the parties consequently refuses to continue the mediation, the mediator’s assignment is terminated. Where the mediator is a legal entity, the natural person responsible for…

The collegiate body that appoints mediators covered by the provisions of article L. 613-2 is made up equally of at least two representatives of approved consumer associations and at least two representatives of the trader. The approved consumer associations that participate in the appointment of these mediators may not be members of the Commission d’évaluation et de contrôle de la médiation de la consommation.