Chapter IV: Communication obligations of the Consumer Ombudsman

The website of the Consumer Ombudsman referred to in article L. 614-1 includes the following information: 1° The postal and electronic addresses of the mediator; 2° A mention of his or her inclusion on the list of mediators drawn up in accordance with article L. 615-1 ; 3° The decision appointing him/her and the duration of his/her term of office; 4° His/her qualifications or professional background; 5° His/her membership, where…

The ombudsman shall also make available to the public on his website or communicate on request his annual activity report including the following information:1° The number of disputes referred to him and their subject matter;2° The issues most frequently encountered in the disputes referred to him and his recommendations for avoiding them;3° The proportion of disputes that he has refused to deal with and the percentage assessment of the various…

Any natural or legal person wishing to be included on the list of mediators provided for in Article L. 615-1 communique à la commission d’évaluation et de contrôle de la médiation mentionnée au même article, outre les informations mentionnées aux 3° à 9° de l’article R. 614-1 : 1° Its contact details and website address; 2° A statement of reasons justifying its appointment as consumer mediator; 3° Information on its…

The consumer mediator shall also send the Commission d’évaluation et de contrôle de la médiation de la consommation the information required to evaluate his activity, and this at least every two years. This information shall include at least, in addition to that set out in article R. 614-2 : 1° A description of the mediation training courses attended; 2° An assessment of the effectiveness of the mediation and possible ways…