Chapter II: Mediation of consumer disputes

The mediation of consumer disputes referred to in 5° of Article L. 611-1 meets the following requirements: 1° It is easily accessible by electronic means or by ordinary mail to all parties, consumer or professional; 2° It is free of charge for the consumer with the exception of the costs set out in 3° and 4°; 3° The parties have the option, at their own expense, to be represented by…

Upon receipt of the documents on which the consumer’s request is based, the Consumer Mediator notifies the parties by electronic means or by simple post of his referral. This notification reminds the parties that they may withdraw from the process at any time.

The mediator, in informing the parties of the solution he proposes, reminds them, by simple letter or by electronic means:1° That they are free to accept or refuse his proposed solution;2° That participation in mediation does not exclude the possibility of recourse to a court;3° That the solution may differ from the decision that would be handed down by a judge.The mediator also specifies the legal effects of accepting the…

The outcome of the mediation shall take place, at the latest, within ninety days of the date of the notification referred to in Article R. 612-2. The mediator may extend this period at any time in the event of a complex dispute. He will notify the parties immediately. .