Chapter III: Status of the consumer ombudsman

The Consumer Ombudsman carries out his mission with diligence and competence, in complete independence and impartiality, within the framework of a transparent, efficient and fair procedure.He draws up an annual report on his activity.The mediator must satisfy the following conditions:1° Possess skills in the field of mediation as well as good legal knowledge, particularly in the field of consumer affairs;2° Be appointed for a minimum of three years;3° Be remunerated…

When employed or remunerated exclusively by the professional, the consumer mediator satisfies the following additional conditions:1° He is appointed, in accordance with a transparent procedure, by a collegiate body set up by the company, comprising representatives of approved consumer defence associations and representatives of the professional, or reporting to a national consultative body in the consumer field or specific to a sector of activity under conditions laid down by decree…

Where the consumer mediator is employed or remunerated exclusively by a professional body or federation, he or she shall meet the requirements laid down by the provisions of article L. 613-1 and has a separate and sufficient budget to carry out its mission, except where it belongs to a collegiate body made up equally of representatives of approved consumer protection associations and representatives of professionals.