Section 5: Telephone canvassing and commercial prospecting

Without prejudice to the provisions of article L. 221-12, a trader who contacts a consumer by telephone with a view to concluding a contract for the sale of goods or the provision of a service shall indicate at the beginning of the conversation, in a clear, precise and comprehensible manner, his identity, where applicable the identity of the person on whose behalf he is making the call and the commercial…

When a trader contacts a consumer by telephone under the conditions set out in article L. 221-16, the use of a masked number is prohibited. The number displayed before the call is established pursuant to the first paragraph is assigned to the trader on whose behalf the call is made. If the consumer is called back on this number, the trader must identify himself before any services other than the…