Chapter II: Information on prices and conditions of sale

Any seller of a product or any provider of a service shall inform the consumer, by means of marking, labelling, display or any other appropriate process, of the prices and specific terms and conditions of the sale and performance of services, in accordance with the procedures laid down by orders of the Minister responsible for the economy, after consulting the Conseil national de la consommation.

I.-Any announcement of a price reduction shall indicate the previous price charged by the trader prior to the application of the price reduction. This previous price corresponds to the lowest price charged by the trader to all consumers during the last thirty days prior to the application of the price reduction. Except in the case of the second subparagraph, where a price reduction is applied, the trader must indicate the…

The provisions of Article L. 112-1 apply to all production, distribution and service activities, including those carried out by public entities, in particular under public service delegation agreements, as well as to the services mentioned in Title IV bis of Book IV of the Commercial Code. The rules relating to the obligation to provide information to the public by credit institutions, finance companies, electronic money institutions, payment institutions and the…

Where the price cannot reasonably be calculated in advance because of the nature of the good or service, the trader shall provide the method of calculating the price and, where appropriate, any additional costs of transport, delivery or postage and any other costs.Where additional costs cannot reasonably be calculated in advance, the trader shall state that they may be payable.

In the case of an open-ended contract or a contract with a subscription, the total price includes the total costs incurred for each billing period. Where such contracts are charged at a fixed rate, the total price shall also include the total monthly costs.Where the total cost cannot reasonably be calculated in advance, the method of calculating the price shall be disclosed.

Where the contract for the sale of goods or the contract for the supply of digital content or digital services does not provide for the payment of a price, the trader shall specify the nature of the benefit provided by the consumer within the meaning of articles L. 217-1 and L. 224-25-2.

Any trader may ask the administrative authority responsible for competition and consumption to take a formal position on the compliance with articles L. 112-1 to L. 112-4 and the regulatory measures adopted for their application, of the methods of informing consumers of sales prices that it intends to introduce. The purpose of this formal position is to protect the applicant from a change in assessment by the administrative authority which…

The guarantee mentioned in article L. 112-5 comes to an end: 1° On the date on which the situation of the professional is no longer identical to that presented in the application; the procedures for establishing this situation and informing the professional are specified by decree in the Conseil d’Etat; 2° On the date on which there is a change in the applicable legislation or regulations likely to affect the…

Any operator of a voice communications service within the meaning of 7° and 15° of Article L. 32 of the French Post and Electronic Communications Code is obliged to offer consumers, when they subscribe to a voice communications service, an offer in which calls from the network to which the consumer has been connected by his operator and to the national territory are billed by the second, from the first…

Businesses whose turnover exceeds a threshold defined by decree shall make the telephone number for receiving a consumer’s call with a view to obtaining the proper performance of a contract concluded with a professional or the handling of a complaint accessible to deaf, hard of hearing, deafblind and aphasic people by providing a simultaneous written and visual translation service defined in IV of Article 105 of Law 2016-1321 of 7…