Section 4: After-sales services

The provision of after-sales service within the meaning of this chapter means any service relating to the goods sold performed by the seller which is not covered by the legal guarantee and is not provided for by a commercial guarantee. It is the subject of a contract, a copy of which is given to the consumer.

Where flat-rate repairs are offered, the seller shall inform the consumer in writing or on a durable medium, at the latest when the contract is concluded, where applicable, of the origin of the breakdown, the nature of the work envisaged and the parts to be replaced. The seller shall inform the consumer under the same conditions that the consumer does not benefit from the legal conformity guarantee for parts or…

The provisions of this section also apply to the producer and to professionals, other than the seller, when they offer after-sales services.