French Consumer Code

A contract giving access to the Internet or to a voice communications service may be terminated, in advance, by a consumer who has made an application for treatment of over-indebtedness deemed admissible under the conditions laid down in Articles L. 711-1 and L. 721-1 to L. 721-7. In application of the first paragraph of this article, the consumer may not be charged any compensation corresponding to the amounts due for…

The provisions of this Article shall apply to any electronic communications service provider offering the consumer, directly or through a third party, an after-sales service, a technical assistance service or any other service responsible for handling complaints relating to the performance of the contract concluded with that provider, and accessible via a voice communications service within the meaning of 7° of Article L. 32 of the French Post and Electronic…

The period of notice for termination by a consumer of an electronic communications services contract may not exceed ten days from receipt by the supplier of the request for termination. The consumer may, however, request that such termination take effect more than ten days after receipt by the supplier of his request for termination.

Where a fixed-term contract for electronic communications services provides for its automatic extension, the consumer shall have the right to terminate the contract at any time from the date of the extension, subject to a period of notice which may not exceed ten days, and without incurring any costs other than charges for receiving the service during the period of notice. Prior to the automatic extension of the contract, suppliers…

Bills for the supply of an electronic communications service are presented by suppliers in accordance with the procedures laid down by an order of the Minister responsible for consumer affairs, issued after consulting the National Consumer Affairs Council.

Information on the conditions and procedures for cancelling services and, where appropriate, returning equipment, shall be communicated to the consumer in a direct, easily accessible manner and without the need for the consumer to contact the supplier, so that it does not constitute an obstacle to switching supplier.

Electronic communications service providers shall compensate consumers in the following cases and in accordance with the following rules: 1° In the event of a delay in porting the number, the compensation offered to the consumer may not be less, per day of delay, than one-fifth of the monthly price, inclusive of all taxes, of the subscription to the service taken out by the consumer. The number of days of delay…