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Article L822-9 of the French Consumer Code

The commission mentioned in article L. 822-4 ensures the dissemination of information, opinions and recommendations that it deems necessary to bring to the attention of the public. The information, notices and recommendations it disseminates may not contain any information that would enable individual situations to be identified.

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Article L822-10 of the French Consumer Code

The commission mentioned in article L. 822-4 may obtain any information or consult on site any documents that it considers useful for carrying out its duties, without being able to oppose the articles 226-13 and 226-14 of the Penal Code or article L. 1227-1 of the Labour Code. The Chairman of the Commission may, by reasoned decision, summon or have summoned by the members of the Commission or by agents…

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Article L822-11 of the French Consumer Code

The members and staff of the commission mentioned in article L. 822-4 are bound by professional secrecy with regard to facts, acts and information of which they may have become aware by reason of their duties, under the conditions and subject to the penalties provided for in article 226-13 of the French Criminal Code or in the article L. 621-1 of the Intellectual Property Code in the event of disclosure…

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Article L823-1 of the French Consumer Code

The metrology and testing laboratory is a national public establishment of an industrial and commercial nature. The laboratory is responsible for carrying out all studies, research, consultancy, expert appraisal, testing, inspection and all technical assistance services that are useful for protecting and informing consumers or improving product quality. This work and studies may relate to metrology, manufacturing techniques and the qualification of industrial products, processed non-food agricultural products and capital…

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Article L823-2 of the French Consumer Code

The establishment is administered by a board comprising representatives of the administration, industrial activities, consumer protection associations, the establishment’s staff and qualified personalities.A decree in the Council of State specifies the establishment’s organisational and operational procedures.

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Article R111-1 of the French Consumer Code

For the purposes of 1° and 3° to 6° of article L. 111-1, the trader shall provide the consumer with the following information: 1° His name or company name, the geographical address of his establishment and, if different, that of his registered office, his telephone number and his e-mail address; >The terms of payment, the conditions of use and the conditions of the contract 2° The arrangements for payment, delivery…

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Article R111-2 of the French Consumer Code

For the application of the provisions of Article L. 111-2, in addition to the information provided for in Article R. 111-1, the trader shall communicate to the consumer or make available to the consumer the following information: 1° The status and legal form of the business; 2° Contact details for rapid and direct communication with the company; > 3° Where applicable, the company’s registration number in the Trade and Companies…

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Article R111-3 of the French Consumer Code

Any trader providing a service shall, on request, provide the consumer with the following additional information:1° Where the price is not determined in advance by the service provider for a given type of service, the price of the service or, where an exact price cannot be indicated, the method of calculation enabling the recipient to verify it, or a sufficiently detailed estimate ;2° In the case of regulated professions, a…

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Article D111-4 of the French Consumer Code

Under the provisions of the first paragraph of Article L. 111-4, the information provided by the manufacturer or importer of movable property to the professional seller, relating to the period during which or the date until which spare parts essential for the use of the property are available, shall appear on any commercial document or on any durable medium accompanying the sale of movable property.

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Article R111-4-1 of the French Consumer Code

For the purposes of Article L. 111-4, the following definitions apply: “Portable computer”: a computer specially designed to be portable and to be able to operate for long periods of time with or without a direct connection to an alternating current source. Laptop computers use an integrated screen with a visible diagonal measurement of at least 22.86 cm (9 inches) and can operate on an integrated battery or other portable…

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