French Consumer Code

The commercial guarantee refers to any contractual undertaking given by a professional, whether the seller or the producer, including through the intermediary of any other person acting in their name or on their behalf (hereinafter referred to as the “guarantor”), to the consumer. The purpose of this commitment is to reimburse the purchase price, replace or repair the goods or provide any other service in relation to the goods, or…

The commercial guarantee shall be provided to the consumer in a legible and comprehensible manner on any durable medium, and at the latest at the time of delivery of the goods. It specifies the content of the commercial guarantee, the procedures for implementing it, its price, duration, territorial scope and the name and postal and telephone contact details of the guarantor. If these provisions are not complied with, the commercial…

The producer may grant the consumer a commercial guarantee committing him for a given period of more than two years, known as a “commercial guarantee of durability”. If he offers such a commercial guarantee of durability, the producer is under a direct obligation to the consumer to repair or replace the goods for the period indicated in the offer of the commercial guarantee of durability; he is also under an…

I.-Any professional operating in an economic sector mentioned in III of this article may ask the administrative authority responsible for competition and consumption to formally take a position on the compliance with articles L. 217-21 to L. 217-23 of the commercial guarantee it intends to implement. The purpose of this formal statement is to protect this professional from a change in assessment by the administrative authority which could expose him…