Chapter I: Presentation of contracts

The terms of contracts offered by professionals to consumers must be presented and drafted in a clear and comprehensible manner. In the event of doubt, they shall be interpreted in the sense most favourable to the consumer. However, the provisions of this paragraph are not applicable to proceedings brought on the basis of article L. 621-8.

I.-The general terms and conditions applicable to consumer contracts shall mention, in accordance with the procedures laid down by decree: 1° The nature of the advantage provided by the consumer within the meaning of articles L. 217-1 and L. 224-25-2 instead of or in addition to a price; 2° The existence, implementation conditions and content of legal guarantees, in particular the legal guarantee of conformity for goods, digital content and…

When any written contract is concluded, the consumer shall be informed by the trader of the possibility of having recourse, in the event of a dispute, to the consumer mediation procedure under the conditions laid down in Title I of Book VI.

The provisions of this chapter shall also apply to contracts concluded between professionals and non-professionals.