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Book II: FORMATION AND PERFORMANCE OF CONTRACTS

Article D211-1 of the French Consumer Code

The general terms and conditions referred to in article L. 211-2 include: 1° The name of the professional responsible for the guarantees mentioned in 2° and 3° of this article; 2° Its postal and telephone contact details, e-mail address or any relevant digital means of contact enabling the consumer to request implementation of the aforementioned guarantees.

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Article D211-2 of the French Consumer Code

The general terms and conditions applicable to the sales contracts mentioned in article L. 217-1 include a box informing the consumer of the procedures for implementing the legal guarantees mentioned in 2° of article L. 211-2, in accordance with the models annexed to this code.

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Article D211-3 of the French Consumer Code

The general terms and conditions applicable to contracts mentioned in the second paragraph of article L. 224-25-12 include a box informing consumers of the procedures for implementing the legal guarantees referred to in 2° of article L. 211-2, in accordance with the model annexed to this code.

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Article D211-4 of the French Consumer Code

The general terms and conditions applicable to contracts mentioned in the third paragraph of article L. 224-25-12 include a box informing consumers of the procedures for implementing the legal guarantees referred to in 2° of article L. 211-2, in accordance with the model annexed to this code. The content of this box is specifically adapted to the contractual period of supply of the digital content or service offered to consumers….

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Article R211-5 of the French Consumer Code

Where, pursuant to 1° of I of article L. 211-2, a consumer provides the trader with an advantage instead of or in addition to a price, the trader shall explain the nature of this advantage by setting out in his general terms and conditions, in clear and comprehensible terms, the economic model showing the impact for him of this advantage on his income or economic profit. Where this benefit leads…

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Article D211-6 of the French Consumer Code

The provisions of II of article L. 211-2 apply to the following categories of goods: household appliances; computer equipment; consumer electronics; telephone equipment; photographic equipment; electric or internal combustion engine-powered DIY or gardening equipment; games and toys, including video game consoles; sports equipment; watches and timepieces; lighting equipment and luminaires; sunglasses; furnishings.

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Article D211-7 of the French Consumer Code

Any invoicing document given to the consumer, at the time of purchase of a good belonging to one of the categories mentioned in article D. 211-6, includes a statement to the effect that the goods benefit from a legal guarantee of conformity from the seller for a minimum period of two years from the time they are handed over to the consumer. This article does not apply to the purchase…

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Article R212-1 of the French Consumer Code

In contracts concluded between professionals and consumers, terms which have as their object or effect: the following are irrebuttably presumed to be unfair, within the meaning of the provisions of the first and fourth paragraphs of Article L. 212-1 and therefore prohibited, clauses which have the object or effect of : 1° To record the consumer’s agreement to terms which do not appear in the written document which he accepts…

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Article R212-2 of the French Consumer Code

In contracts concluded between professionals and consumers, are presumed to be unfair within the meaning of the provisions of the first and fifth paragraphs of article L. 212-1, unless the trader can prove otherwise, terms which have the object or effect of : 1° Providing for a firm commitment on the part of the consumer, whereas the performance of the trader’s services is subject to a condition the fulfilment of…

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Article R212-3 of the French Consumer Code

The 3° of article R. 212-1 and 4° and 6° of article R. 212-2 are not applicable to: 1° Transactions concerning transferable securities, financial instruments and other products or services whose price is linked to fluctuations in a price, index or rate that the professional does not control; 2° Contracts for the purchase or sale of foreign currency, travellers’ cheques or international money orders issued in a post office and…

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