The Commission makes the updated list of mediators available to the public on its website and provides the link to the European Commission’s website dedicated to consumer mediation as well as the link to the website of the European Consumer Centre France.This list is also published in the Bulletin officiel de la concurrence, de la consommation et de la répression des fraudes.
The commission may hear any person and be provided with any document with a view to carrying out its mission.The secretariat is provided by the Directorate-General for Competition, Consumer Affairs and Fraud Control. It is responsible for assisting the Commission in its work, taking applications from people wishing to be included on the list of mediators and informing the latter of decisions made by the Commission.
The committee may only deliberate in the presence of its chairman or vice-chairman and at least three of its members. Its meetings are not open to the public.The committee decides by a majority of the votes of the members present. In the event of a tie, the chairman of the meeting has the casting vote.
In application of article L. 616-1, the trader shall inform the consumer of the contact details of the consumer ombudsman or ombudsmen to whom he is answerable, by displaying this information in a visible and legible manner on his website, on his general terms and conditions of sale or service, on his order forms or, in the absence of such media, by any other appropriate means. It shall also include…
The website of the Commission d’évaluation et de contrôle de la médiation de la consommation includes all useful information for consumers in the event of a cross-border consumer dispute. In particular, it provides contact details for the European Consumer Centre France and details of the assistance available to consumers for the out-of-court settlement of such disputes.
Consumers who, on the basis of the provisions of article L. 622-1, intending to claim compensation for losses caused by the same professional and having a common origin may give to an approved national consumer association, pursuant to article L. 811-1, the power to act on their behalf before the civil courts, under the conditions set out in this chapter.
The power of attorney shall be in writing. It shall expressly state its purpose and confer on the approved national consumer association the power to carry out all procedural acts on behalf of the consumer.
For the application of article L. 622-1, jurisdiction by reason of the amount of the claim and the rate of jurisdiction at last instance are determined, for all claims, by the highest of them.
Summonses and notifications intended for the consumer for the conduct of the proceedings shall be addressed to the approved national consumer association acting on his behalf.
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
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Paris Bar Registration n° (Toque) C2396
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
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