Subsection 1: Civil penalties

Without prejudice to the award of damages, a civil fine may be imposed on the seller who in bad faith obstructs the implementation of the legal guarantee of conformity provided for in articles L. 217-8 to L. 217-19. The administrative authority responsible for competition and consumer affairs, acting on the basis of article L. 524-2 or intervening in the proceedings, consumer defence associations, acting on the basis of articles L….

The trader who has made the consumer bear the cost of sending the goods in order to bring them into conformity is obliged to reimburse them within fourteen days at the latest from the day on which the consumer is informed that the goods have been taken over under the legal guarantee. The amount due is automatically increased by 10% if the reimbursement is made no later than fourteen days…

Where the trader has not reimbursed the sums paid by the consumer within the period indicated in article L. 217-17, the total amount outstanding is automatically increased by 10% if repayment is made no later than fourteen days after this deadline, by 20% up to thirty days and by 50% thereafter. .