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Article L614-1 of the French Consumer Code

Every consumer mediator shall set up a website dedicated to mediation and providing direct access to information relating to the mediation process.
This website shall enable consumers to submit a request for mediation online together with supporting documents.
On request, this information may be made available on another durable medium.

Original in French 🇫🇷
Article L614-1


Tout médiateur de la consommation met en place un site internet consacré à la médiation et fournissant un accès direct aux informations relatives au processus de médiation.
Ce site permet aux consommateurs de déposer en ligne une demande de médiation accompagnée des documents justificatifs.
Sur demande, ces informations peuvent être mises à disposition sur un autre support durable.

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