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Section 4: Duty of conformity in contracts for the sale of goods

Article L241-5 of the French Consumer Code

Without prejudice to the award of damages, a civil fine may be imposed on the seller who in bad faith obstructs the implementation of the legal guarantee of conformity provided for in articles L. 217-8 to L. 217-19. The administrative authority responsible for competition and consumer affairs, acting on the basis of article L. 524-2 or intervening in the proceedings, consumer defence associations, acting on the basis of articles L….

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Article L241-6 of the French Consumer Code

The trader who has made the consumer bear the cost of sending the goods in order to bring them into conformity is obliged to reimburse them within fourteen days at the latest from the day on which the consumer is informed that the goods have been taken over under the legal guarantee. The amount due is automatically increased by 10% if the reimbursement is made no later than fourteen days…

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Article L241-7 of the French Consumer Code

Where the trader has not reimbursed the sums paid by the consumer within the period indicated in article L. 217-17, the total amount outstanding is automatically increased by 10% if repayment is made no later than fourteen days after this deadline, by 20% up to thirty days and by 50% thereafter. .

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Article L241-8 of the French Consumer Code

Any breach of the provisions of articles L. 216-1 to L. 216-6 relating to delivery, supply and transfer of risk, is liable to an administrative fine of up to 3,000 euros for a natural person and 15,000 euros for a legal entity. This fine is imposed under the conditions set out in Chapter II of Title II of Book V.

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Article L241-9 of the French Consumer Code

Any breach of the provisions of article L. 217-11 relating to the costs borne by the consumer is punishable by an administrative fine of up to 15,000 euros for a natural person and 75,000 euros for a legal entity. This fine is imposed under the conditions set out in Chapter II of Title II of Book V.

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Article L241-10 of the French Consumer Code

Any breach of the provisions of article L. 217-12 relating to the terms and conditions for bringing the goods into conformity, is subject to an administrative fine of up to 15,000 euros for a natural person and 75,000 euros for a legal entity. This fine is imposed under the conditions set out in Chapter II of Title II of Book V.

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Article L241-11 of the French Consumer Code

Any breach of the provisions of articles L. 217-16 and L. 217-17 relating to the obligations of the professional when rescinding the contract, is punishable by an administrative fine of up to 15,000 euros for a natural person and 75,000 euros for a legal entity. This fine is imposed under the conditions set out in Chapter II of Title II of Book V.

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Article L241-12 of the French Consumer Code

Any breach of the provisions of articles L. 217-19 to L. 217-20 relating to updates is punishable by an administrative fine of up to €3,000 for a natural person and up to €15,000 for a legal entity. This fine is imposed under the conditions set out in Chapter II of Title II of Book V.

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Article L241-13 of the French Consumer Code

Any breach of the provisions of articles L. 217-21 to L. 217-23 relating to commercial guarantees is punishable by an administrative fine of up to 15,000 euros for a natural person and 75,000 euros for a legal entity. This fine is imposed under the conditions set out in Chapter II of Title II of Book V.

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Article L241-14 of the French Consumer Code

Any breach of the provisions of articles L. 217-25 to L. 217-27 relating to after-sales services is punishable by an administrative fine of up to 3,000 euros for a natural person and 15,000 euros for a legal entity. This fine is imposed under the conditions set out in Chapter II of Title II of Book V.

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