French Consumer Code

The goods shall be brought into conformity within a reasonable period of time, which may not exceed thirty days following the consumer’s request and without major inconvenience to the consumer, taking into account the nature of the goods and the use intended by the consumer. The repair or replacement of non-conforming goods includes, where applicable, the removal and return of the goods and the installation of the repaired or replacement…

The goods are brought into conformity at no cost to the consumer. The consumer is not required to pay for the normal use he made of the replaced goods during the period prior to their replacement.

1° The value that the goods would have if there were no lack of conformity; 2° The significance of the lack of conformity; and 3° Any possibility of opting for the other choice without major inconvenience for the consumer. The seller may refuse to bring the goods into conformity if this is impossible or would entail disproportionate costs, particularly with regard to 1° and 2°. Where these conditions are not…

Any goods repaired under the legal guarantee of conformity benefit from a six-month extension of this guarantee. As soon as the consumer chooses to have the goods repaired but this is not carried out by the seller, bringing the goods into conformity by replacing them will trigger, for the benefit of the consumer, a new period of legal guarantee of conformity attached to the replaced goods. This provision applies from…

The consumer is entitled to a reduction in the price of the goods or to rescission of the contract in the following cases: 1° Where the trader refuses to bring the goods into conformity; 2° If compliance is not achieved within thirty days of the consumer’s request or if it causes him a major inconvenience; > 3° If the consumer definitively bears the cost of the goods in question. 3°…

In the cases provided for in article L. 217-14, the consumer informs the seller of his decision to obtain a reduction in the price of the goods. The reduction in price is proportional to the difference between the value of the goods delivered and the value of the goods in the absence of the lack of conformity. The reduction in price is proportional to the difference between the value of…

In the cases provided for in article L. 217-14, the consumer informs the seller of his decision to cancel the contract. The consumer returns the goods to the seller at the latter’s expense. The seller shall reimburse the consumer for the price paid and return any other benefits received under the contract. If the lack of conformity relates only to certain goods supplied under the contract of sale, the consumer…

The reimbursement to the consumer of the sums owed by the seller under this sub-section shall be made upon receipt of the goods or proof of their return by the consumer and at the latest within the following fourteen days. The seller shall reimburse these sums using the same means of payment as the one used by the consumer to conclude the contract, unless the consumer expressly agrees otherwise and…