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Section 6: Disputes and liability in the event of unauthorised payment transactions

Article L133-18 of the French Monetary and Financial Code

In the event of an unauthorised payment transaction reported by the payment service user under the conditions set out in Article L. 133-24, the payer’s payment service provider shall reimburse the payer the amount of the unauthorised transaction immediately after becoming aware of the transaction or after being informed of it, and in any event no later than the end of the first following business day, unless it has good…

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Article L133-19 of the French Monetary and Financial Code

I. – In the event of an unauthorised payment transaction resulting from the loss or theft of a payment instrument, the payer shall be liable for any losses arising from the use of the instrument, up to a maximum of €50, before the information provided for in article L. 133-17 is provided. However, the payer shall not be liable in the event of : – unauthorised payment transactions carried out…

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Article L133-20 of the French Monetary and Financial Code

After informing the payment service provider or the entity designated by the latter, in accordance with article L. 133-17, for the purpose of blocking the payment instrument, the payer shall not bear any financial consequences resulting from the use of this payment instrument or the misuse of the data linked to it, unless he has acted fraudulently.

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