Section 3: Mediation

As part of its mediation function referred to in 7° of Article L. 7345-1, the Employment Platforms Social Relations Authority is responsible for proposing to the platforms referred to in Article L. 7343-1 and to the self-employed workers using them for their activity, in the event of a dispute relating to the implementation of a sector collective agreement, a structured process enabling them to reach an agreement. Within this framework,…

As part of its mediation functions, the Employment Platforms Labour Relations Authority may not hear: 1° Disputes arising between a platform and consumers concerning the services it provides through the intermediary of the workers referred to in Article L. 7341-1; 2° Disputes arising between consumers and the workers referred to in Article L. 7341-1; 3° Court proceedings brought by a platform or a worker referred to in Article L. 7341-1…

A dispute may not be submitted to the Employment Platforms Labour Relations Authority if: 1° The representative referred to in Article L. 7343-7 or the platform does not provide evidence that a prior attempt has been made to resolve the dispute directly with the opposing party by means of a written complaint or in accordance with the procedures provided for in the contract, where applicable; 2° The request is manifestly…

Mediation of the disputes referred to in article L. 7345-7 is subject to the confidentiality obligation set out inarticle 21-3 of law no. 95-125 of 8 February 1995 relating to the organisation of the courts and to civil, criminal and administrative procedure.

Referral to the Autorité des relations sociales des plateformes d’emploi for mediation suspends the limitation period for civil and criminal proceedings from the date of referral. Pursuant toarticle 2238 of the French Civil Code, the statute of limitations shall begin to run again for a period of not less than six months if the mediator declares the mediation to be terminated.

A decree in the Conseil d’Etat shall define the terms and conditions for the application of this section, in particular as regards the referral of cases to the Employment Platforms Social Relations Authority and the intervention of the representative referred to in Article L. 7343-7.