Paragraph 1: Civil penalties

Without prejudice to the award of damages, a civil fine may be imposed on a professional who in bad faith obstructs the implementation of the legal guarantee of conformity provided for in articles L. 224-25-17 to L. 224-25-25. The administrative authority responsible for competition and consumer affairs, acting on the basis of article L. 524-2 or intervening in the proceedings, consumer defence associations, acting on the basis of articles L….

A trader who has incurred shipping costs with a view to bringing the digital content into conformity on a tangible medium is obliged to reimburse them no later than fourteen days from the day on which the consumer is informed of the assumption of responsibility under the legal guarantee. The amount due is automatically increased by 10% if reimbursement is made no later than fourteen days after this deadline, by…

Where the trader has not reimbursed all of the sums paid by the consumer under the conditions set out in articles L. 224-25-22 and L. 224-25-23, the total amount outstanding is automatically increased by 10% if repayment is made no later than fourteen days after this deadline, by 20% up to thirty days and by 50% thereafter. .