Subsection 1: Mediation

The association ensures that its members comply with the obligation to offer their customers recourse to a consumer mediator, in accordance with the first paragraph of article L. 612-1 of the French Consumer Code. To this end, it offers them a mediator who meets the requirements of Title I of Book VI of the same code, using, where appropriate, a mediator from outside the association.

If the purpose of the association covers activities other than insurance broking, the association may offer its members a single mediator for all their activities, provided that the mediator is registered on the list referred to inarticle L. 615-1 of the Consumer Code for each of these activities.