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Article L121-16 of the French Consumer Code

The telephone number for receiving a consumer’s call with a view to obtaining the proper performance of a contract concluded with a trader or the handling of a complaint may not be surcharged.
This number shall be indicated in the contract and correspondence.

Original in French 🇫🇷
Article L121-16


Le numéro de téléphone destiné à recueillir l’appel d’un consommateur en vue d’obtenir la bonne exécution d’un contrat conclu avec un professionnel ou le traitement d’une réclamation ne peut pas être surtaxé.
Ce numéro est indiqué dans le contrat et la correspondance.

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