When distributing an insurance contract, and prior to the conclusion of the contract, the insurance undertaking shall provide the prospective policyholder or member with information relating to its identity, address, status as an insurance undertaking, complaints procedures and recourse to a mediation process. It also informs the prospective policyholder or member of the nature of the remuneration received by its staff for distributing the contract.
The policyholder or subscriber is informed of any changes made after the conclusion of the insurance contract which affect the information referred to in the previous paragraph, if he makes payments under the insurance contract after its conclusion other than the current premiums and scheduled payments.