Subsection 2: Relations between credit institutions and their customers

I. – Credit institutions are required to make available to their customers and to the public, on paper or on another durable medium, the general terms and conditions and charges applicable to transactions relating to the management of a deposit account, in accordance with the procedures laid down by an order of the Minister responsible for the economy. II. – The management of a deposit account for natural persons not…

I. – 1. The sale or offer to sell products or services as a package is prohibited, except where the products or services included in the package can be purchased individually or where they cannot be separated. 2. Any sale or offer to sell products or services made to the customer which entitles the customer free of charge, immediately or in the future, to a financial bonus or a bonus…

The fees charged by a credit institution for dealing with irregularities in the operation of a bank account are capped, per month and per transaction, for natural persons not acting for professional purposes. Among these individuals, specific ceilings apply to those who subscribe to the offer mentioned in the second paragraph of this article and those who benefit from the account with basic banking services opened in application of the…

The person entitled to provide for the funeral of the deceased may obtain, on presentation of the funeral invoice, the debit from the deceased’s payment accounts, within the limit of the credit balance of these accounts, of the sums required to pay all or part of the funeral expenses, from the banks holding the said accounts, within the limit of an amount set by order of the minister responsible for…

Customers who are natural persons and not acting for professional purposes are informed free of charge, by means of their monthly account statement, of the amount and name of any bank charges relating to irregularities and incidents that the institution intends to debit from their deposit account. This debit is made at least fourteen days after the date on which the account statement is closed. The conditions for application of…

The management of a deposit account for natural persons acting for professional purposes is governed by a written agreement on paper or on another durable medium, between the customer and his credit institution. The main stipulations that this account agreement must include, in particular the procedures for access to mediation, are specified by an order of the Minister for the Economy.

I. – There is no charge for closing any deposit or passbook account. II. – Credit institutions shall make documentation relating to banking mobility available to their customers, free of charge and unconditionally, on paper or on another durable medium, at their premises and in electronic form on their website. III. – The receiving institution, which opens the new deposit account as part of the change of direct debit, offers…

Withdrawals made for the benefit of public accountants and revenue managers for the payment of local products, miscellaneous products and fines for which they are responsible do not incur any costs for the debtor.