Section 4: Special provisions applicable to distance contracts

Where the contract is concluded at a distance, the trader shall provide the consumer, in a legible and comprehensible manner, with the information provided for in Article L. 221-5 or makes them available by any means appropriate to the means of distance communication used.

Where the means of distance communication used imposes space or time limits on the presentation of information, the trader shall provide the consumer by the means of communication used by the latter, before the conclusion of the contract and under the conditions laid down in Article L. 221-5, at least the information on the essential characteristics of the goods or services, their price, his identity, the duration of the contract…

The trader shall provide the consumer, on a durable medium, within a reasonable period of time after the conclusion of the contract and at the latest at the time of delivery of the goods or before performance of the service or contract for the supply of digital content provided without tangible medium or digital services begins, with confirmation of the contract including all the information provided for in Article L….

For contracts concluded by electronic means, the trader shall remind the consumer, before he places his order, in a legible and comprehensible manner, of the information concerning the essential characteristics of the goods or services which are the subject of the order, their price, the duration of the contract and, where applicable, the minimum duration of his obligations under the contract, as provided for in Article L. 221-5.

The trader is automatically liable to the consumer for the proper performance of the obligations arising from the distance contract, whether those obligations are performed by the trader who concluded the contract or by other service providers, without prejudice to his right of recourse against them.However, he may be exonerated from all or part of his liability by proving that the failure to perform or improper performance of the contract…