For payment incidents other than the rejection of a cheque, the charges levied by the payer’s payment service provider in respect of an incident may not exceed the amount of the rejected payment order, subject to a ceiling of €20.
The charges levied by the payer’s payment service provider in respect of a payment incident include all sums invoiced by the payer’s payment service provider to the account holder, regardless of the denomination and justification of those sums.
Where several payment requests concerning the same payment transaction have been rejected by the payment service provider, the payer may request reimbursement of the charges levied in respect of these incidents in excess of the amount charged for the first rejection. Proof that these payment requests relate to the same payment transaction shall be provided by the payer by any means.