The organiser or retailer informs the traveller, by means of a form laid down by regulation, prior to the conclusion of the contract, of the main characteristics of the services offered relating to transport and the holiday, the contact details of the retailer and the organiser, the price and payment terms, the conditions for cancelling and terminating the contract, information on insurance and the conditions for crossing borders. This information must be presented in a clear, comprehensible and conspicuous manner. Where this information is presented in writing, it must be legible.