Personalised support vouchers must be used by beneficiaries before 31 December of the year in which they are valid.
Service providers present personalised support vouchers to the issuers for payment no later than 28 February following the year of their validity, failing which they will lapse definitively.
Payment by the issuer is subject to the condition that the service provider has effectively certified that the use of the cheque has complied with the conditions set by the distributor.
The face value of personalised support vouchers not paid by the issuer to providers who have wrongly accepted them, or wrongly paid by the issuer to a provider who has not complied with the obligations defined in Article R. 1611-5, is paid by the issuer to the distributor.
The issuer sends each distributor, at intervals set out in the contract referred to in article R. 1611-3 and at least once a year, a list of service providers who have requested reimbursement of personalised support vouchers during the last period.