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Article L211-17-2 of the French Tourism Code

The trader shall be liable for any errors due to technical faults in the booking system for which he is responsible and, if the trader has agreed to organise the booking of a holiday, he shall be liable for errors made during the booking process.

A professional is not responsible for booking errors which are attributable to the traveller or which are caused by exceptional and unavoidable circumstances.

Original in French 🇫🇷
Article L211-17-2

Le professionnel est responsable de toute erreur due à des défauts techniques du système de réservation qui lui est imputable et, si le professionnel a accepté d’organiser la réservation d’un voyage ou séjour, il est responsable des erreurs commises au cours de la procédure de réservation.


Un professionnel n’est pas responsable des erreurs de réservation qui sont imputables au voyageur ou qui sont causées par des circonstances exceptionnelles et inévitables.

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