The consumer receives the termination invoice within four weeks of termination of the contract.
The supplier may only charge the consumer for the costs it has actually incurred, via the network operator, in connection with the termination and provided that these costs have been explicitly provided for in the offer. These costs must be duly justified. No costs may be claimed from the consumer for the sole reason that he is changing supplier.
Any overpayments will be reimbursed within a maximum of two weeks after the closing invoice is issued.