Any debtor who disputes the undue nature of the benefits referred to in Articles L. 5422-1 and L. 5424-25 which are claimed from him or her must first submit an informal appeal to the Director General of Pôle emploi within two months of the date of notification of the undue payment by Pôle emploi.
In accordance with the provisions of article L. 411-7 of the Code des relations entre le public et l’administration, when the decision of the Director General of Pôle emploi on this informal appeal has not been brought to the attention of the claimant within the two-month period, the person concerned may consider his or her claim to have been rejected. They may then, if they wish, appeal to the competent court.