Chapter II: Patients in health care institutions

I.-Public or private health establishments are obliged to communicate to persons receiving or having received care, at their request, the medical information defined in article L. 1111-7. This information may be provided, at the choice of the person concerned, either directly or through a doctor appointed by that person. Health establishments shall offer medical assistance to persons who so wish when they request access to information concerning them. Refusal of…

The quality of patient care is an essential objective for any healthcare establishment. It must regularly assess patient satisfaction, particularly with regard to reception and stay conditions. The results of these assessments are taken into account in the certification process defined in articles L. 6113-3 and L. 6113-4. When patients are admitted, each institution provides them with a welcome booklet to which the inpatient charter is appended, in accordance with…

The rules governing the operation of healthcare establishments to ensure that the rights and obligations of hospitalised patients are respected are defined by regulation. In each health care institution, a users’ commission is responsible for ensuring that the rights of users are respected and for helping to improve the quality of care provided to patients and their relatives. This committee facilitates the steps taken by these people and ensures that…

Public and private health establishments and medico-social establishments shall implement the appropriate resources to deal with the pain of the patients they admit and to provide the palliative care that their condition requires, whatever the unit and the care structure in which they are admitted. For public health establishments, these resources are defined by the establishment project mentioned in article L. 6143-2. For private health establishments, these resources are taken…

Healthcare establishments shall facilitate the involvement of voluntary associations which may provide support to any person admitted to the establishment, at their request or with their agreement, or develop activities within the establishment, in compliance with the establishment’s operating rules and medical and paramedical activities and subject to the provisions of article L. 1110-11. Associations which organise the work of volunteers in public or private health establishments must enter into…

The regulatory measures provided for in articles L. 1112-1 and L. 1112-3 and, where necessary, the procedures for applying the other provisions of this chapter shall be determined by decree in the Conseil d’Etat.