Title II: Information to be provided by distributors and rules of conduct

I.- Pursuant to I of Article L. 521-2, the distributor shall provide the subscriber with the contact details and address of its complaints department, where one exists, and shall inform the subscriber of the procedures for recourse to a mediation process under the conditions laid down in Title I of Book VI of the Consumer Code. The distributor will also provide the contact details and address of the Autorité de…

I.-The standardised information document on the insurance product referred to in article L. 112-2, as well as any other information provided by a distributor pursuant to articles L. 521-1 to L. 521-3 and articles L. 522-3 and L. 522-4, are communicated to the policyholder or member in a clear, accurate and non-misleading manner. If, pursuant to the provisions of article L. 521-6, this information is communicated by means of a…

Where, when offering or concluding a life insurance or capitalisation contract, the insurer provides a prospective policyholder or a prospective member with figures relating to the amount of possible benefits in addition to and over and above the benefits agreed in the contract, he shall provide him with an example of the calculation of these benefits, applying three different interest rates to their basis. It shall inform the prospective subscriber…

All correspondence or advertising, regardless of the medium, from a distributor acting in this capacity must indicate its name or corporate name, business address and, where applicable, its intermediary registration number. If such correspondence or advertising concerns the taking out of or subscription to a contract with an insurance undertaking, or sets out the conditions for taking out or subscribing to such a contract, it must also indicate the name…