Section 1: Account rights and customer relations

The Banking Inclusion Observatory has a Scientific Advisory Board. This council is chaired by a representative of the Governor of the Banque de France. The board comprises six other members appointed by the chairman of the Observatory: 1° One member nominated by the Director General of the Institut national de la statistique et des études économiques; 2° One member nominated by the Director of Research, Studies, Evaluation and Statistics attached…

The quantitative and qualitative information sent to the Banking Inclusion Observatory pursuant to Article L. 312-1-1 B relates in particular to access to deposit accounts, means of payment, credit, savings and the implementation of the banking accessibility charter and the banking inclusion and overindebtedness prevention charter referred to in Articles L. 312-1 and L. 312-1-1 A respectively. The list, content and procedures for transmitting this information, in particular the frequency…

The banking inclusion indicators defined by the Observatory are filled in by the credit institutions, each as far as it is concerned, as part of the information sent to the Observatory, mentioned in article R. 312-13.

Pursuant to Article L. 631-1, the Autorité de contrôle prudentiel et de résolution shall monitor compliance by credit institutions with the provisions of this sub-section.

The Chairman of the Banking Inclusion Observatory shall communicate to the Autorité de contrôle prudentiel et de résolution any information that is relevant to the performance of the latter’s duties. He shall inform the members of the Observatory of such communications.

The annual report of the Banking Inclusion Observatory provided for in Article L. 312-1-1 B is published on the Banque de France website.