Chapter IV: Provisions common to consumer credit and home loans

The staff concerned by the obligation of professional competence mentioned in articles L. 314-24 and L. 314-25 are natural persons who work for the creditor and who are directly involved in drawing up, offering, granting or advising on the credit agreements referred to in Articles L. 312-1 and L. 313-1, as well as natural persons who directly manage or supervise the aforementioned persons. The relevant staff of credit intermediaries are…

Lenders and credit intermediaries shall ensure that the staff defined in article D. 314-22 fulfil the conditions of professional competence resulting from: 1° Either a diploma mentioned in the agreement of 10 June 2011 on vocational training, concluded within the framework of the national collective agreement for banking and made compulsory by the order of 5 July 2012 extending a rider and agreements concluded within the framework of the national…

Lenders and intermediaries shall ensure that their staff satisfy the professional training obligation mentioned in 2° of article D. 314-23 when they take up their duties.

Lenders shall ensure that the professional knowledge and skills of their staff are kept up to date, as part of ongoing training, through appropriate professional training, the minimum duration of which shall be set by order of the Minister responsible for the economy, taking particular account of changes in the applicable legislation or regulations.

The vocational training referred to in 2° of Article D. 314-23 as well as the continuing education referred to in Article D. 314-25 : 1° Their purpose is to enable people to acquire legal, economic and financial skills prior to entering the profession and to maintain these skills during their activity. The skills acquired in this context and their updating are subject to a control at the end of the…

The training referred to in Article L. 314-25 allows, as a minimum, to acquire under the pre-established programme mentioned in article L. 6353-1 of the Labour Code: 1° The knowledge required for the distribution of consumer credit: a) The nature and characteristics of the various forms of consumer credit that the trainee is likely to market, distinguishing between the financing needs that they are likely to meet; b) Analysis of…

The content of the training may be adapted where the persons concerned can provide their employer with evidence of having obtained a national diploma covering the knowledge, diligence and approaches provided for in Article D. 314-27. This national diploma attests to a first cycle of higher education in law, economics, finance or management, at level III within the meaning of the nomenclature of training levels used by the Commission nationale…

The employer shall ensure that the knowledge acquired during training is regularly updated, particularly in the event of changes to the legislation or regulations applicable to consumer credit or over-indebtedness.