Section 1: Account rights and customer relations

Credit institutions are required to make available to their customers and to the public the general banking conditions they apply to the transactions they carry out. When they open an account, credit institutions must provide their customers, on paper or on another durable medium, with the conditions of use of the account, the price of the various services to which it gives access and the reciprocal commitments of the institution…

I.-Credit and payment institutions are required to use the following names: A.-List of the most representative services attached to a payment account : 1° Subscription to remote banking services (internet, fixed telephone, SMS, etc.): a set of services provided by the bank.1° Subscription to remote banking services (internet, landline telephone, SMS, etc.): a set of services provided by a bank that may or may not have a branch or customer…

I. – Bank charges relating to irregularities in the operation of a bank account as referred to in article L. 312-1-3, payment incidents as referred to in article L. 131-73 and II of article L. 133-26 and those relating to other irregularities and incidents are subject to the free prior information of the customer provided for in article L. 312-1-5. They include in particular the following charges : 1° The…

The rules relating to unseizable bank balances are set out in articles R. 162-1 to R. 162-8, R. 112-5 and R. 213-10 of the Code of Civil Enforcement Procedures, reproduced below: Art. R. 162-1 -For the application of article L. 162-1, in the event of a reduction in the sums made unavailable, the establishment must provide a statement of all transactions that have affected the accounts since the day of…

The fees charged by credit institutions, referred to in the first sentence of article L. 312-1-3 of the Monetary and Financial Code, may not exceed €8 per transaction and €80 per month per bank account.

The specific ceilings, mentioned in the first paragraph of article L. 312-1-3, applicable to the amounts of fees charged to persons having subscribed to the offer mentioned in the second paragraph of the same article or to those benefiting from the account with basic banking services opened in application of the procedure mentioned in III of article L. 312-1, are set at 4 euros per transaction and 20 euros per…

I. – A. – For the purposes of Article L. 312-1-3, the financial fragility of the account holder is assessed by the account-keeping institution on the basis of : 1° The existence of irregularities in the operation of the account or payment incidents and their repeated nature observed over three consecutive months and in particular when their number is greater than or equal to five during the same month. In…

I. – The concepts of recurring transfers and regular transfers referred to in article L. 312-1-7 refer to any transaction credited to the customer’s account by the same issuer at least twice during the thirteen months preceding the formal agreement referred to in the same article. II. – The documentation relating to banking mobility referred to in article L. 312-1-7 that credit institutions are required to make unconditionally available to…